FAQs — LongJohn & Sons
What is LongJohn & Sons?LongJohn & Sons is a family-owned tall clothing retailer. Our founders devoted decades to understanding the craft of clothing. Not long ago, we noticed that classic tall clothing was hard to come by. We set out to change that. LongJohn & Sons catalogue features rugged, classic styles, stitched to fit tall men and last.
What size will fit me best?
That's a good question, and we've done a lot of work to help you answer it. You'll notice a size chart attached to every style we offer. That's the best resource to identify which size will fit best in each style.
It's also a great idea to explore the "Sizes and Fit" page. We've done a lot of legwork to show you how we've designed our clothes, and what size should fit you best.
The general rule of thumb is simple. Select your length first — generally Tall sizes fit best if you're under 6'7". You'll likely want to choose Extra Tall if you're over 6'8".
Once you've selected your size, think about width. We use standard sizing for width, so if a small tee would fit your width (even if it wouldn't fit your length), choose Small. If an XL tee would fit your width, choose XL.If you have any questions in the mean time, reach out. We're here to help.
What if I don't like an item?
We like our clothes a lot, and we want you to like them, too. Returns are simple. You've got 60 days to return unworn items. If you're not happy, send it back. Free exchanges for store credit, simple $8 returns.
Never hesitate to reach out if you've got any questions about your order or your return.
Are your clothes easy to care for?
Almost everything we stitch together can be machine washed and dried at a low heat. Cotton shirts usually could use a press after wash, but our styles are as low-maintenance as possible.
Will your clothes shrink?
We trade in excellent fabric, and all of our styles are pre-washed. That means that you can expect very little shrinkage - 3% at the most. It helps to wash in cool water and dry on low heat. You can hang-dry if you're really worried about it.
Will I need to pay duty when my order arrives?
Shipments to US addresses are shipped from the US and shipments to Canada are shipped from Canada so there are no duty or brokerage costs in North America.
Shipments outside of North America will incur local duty and brokerage charges. Please note that we are not responsible for these charges.
What is your return policy?
Simple $8 Returns. Free store Credit Returns. 60 Days to return unworn items. Feel free to use our Pre-paid return labels.
We craft clothing that we love, and we want you to love it, too. If you're not completely satisfied with your purchase, let us know and we'll do what we can to make it right.
I received an item that's damaged. What do I do?
If we've sent you a wrong or damaged item, go ahead and respond to the order confirmation and we'll make it right.
Can I combine discounts?
Unfortunately, no. Our system is structured to allow only one discount redemption per order.
What payment types do you accept?
LongJohn & Sons accepts most major credit cards. Payments are processed within Canada so occasionally we experience difficulties with some cards and "out of country" restrictions. We sometimes experience difficulty with Mastercard. If you have any difficulties please try an alternate method such as Paypal or reach out for help with trouble shooting.